CASE STUDY. An Hour of Testing Saves You Ten



Each year, I dedicate a portion of my work to pro bono services. To that end, the Chief of Staff at Europe’s second largest hospital in Rome requested that I work in Oncology with cancer patients. I was tasked with improving the mental fitness of outpatients during their visits to Day Hospital for chemotherapy.

In this role, I conducted a survey, one-on-one interviews, focus groups, which included hospital staff and the patients families. Contrary to hospital management’s beliefs,The data gathered was indicated that , the families that required the extra care not the patients.

The majority of patients, as a consequence of their malady, had developed a grander perspective that enabled them to embrace and appreciate even the smallest moments in life, resulting in deep-seated gratitude. It was family members that suffered most from their loved ones circumstances and had a harder time coping.

Instead of training-the-trainers, I trained the patients who, in turn, supported their loved ones with tools that alleviate stress and enhance mental and emotional well-being. In time, there was evidence in Day Hospital of fewer forlorn faces, wet eyes, and used Kleenex tissues.

We often make false assumptions, because we don’t see the world the way it is; we see it the world the way we are. As working with these courageous cancer patients and their families confirms, it’s important to make evidence-based decisions before diving down the wrong rabbit hole. An hour of testing will save you ten.


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